#keep safe shopping terms & conditions

The conditions of sale described below detail the rights and obligations of imacollectorstore.com (Kamoo Studio) and its client in connection with the sale of goods on the website imacollectorstore.comAny sale made by imacollectorstore.com on behalf of a client therefore implies that the client is aware of these general conditions of sale and that he unreservedly accepts these same conditions. The customer therefore waives any application of its possible general conditions of purchase.

Products

imacollectorstore.com offers articles from mangas / animes / video games which can be new or second handed on its website. imacollectorstore.comensures that all of its products are authentic and verified.The availability of products indicated on the website imacollectorstore.com remains dependent on the state of the stock.The same item can only be sold only once to the same customer.

Availability

All orders for products are subject to availability. In the event of supply difficulties we reserve the right to substitute items of equal quality and value. You will be notified of such substitutes when you place your order.

Prices

The prices of the articles mentioned on imacollectorstore.com are in euros and include a VAT of 17%.These prices are subject to change at any time without notice.For deliveries outside France, Luxembourg or any European country, any customs charges or local taxes remain the responsibility of the recipient.The prices quoted are those ruling at the time of online sale. If for any reason, an item is not acceptable, it may be returned providing it is sent back within 14 days of receipt and is in new, unused condition.Certain products cannot be returned. See section above for details.All prices shown are in Euros (€) including the applicable VAT. We reserve the right to accept or reject orders at any time. We will request payment for the full amount on confirmation of your order.

Orders

Any order can be placed after having been registrated (or not) on imacollectorstore.com 24 hours a day.Any order placed on the website by a customer is due by the same customer.imacollectorstore.com confirms the acceptance of its order to the customer by email at the address that the latter will have indicated during registration.

Delivery

Delivery will be confirmed at checkout. imacollectorstore.com reserves the right to amend or change the free delivery offer at any time, but we promise to notify customers at least 14 days in advance. Certain items are excluded from some countries delivery. Please note the countries we are shipping to : Andorra, Argentina, Australia, Austria, Belgium, Brazil, Canada, Chile, Denmark, Finland, France, Hong-Kong, Ireland, Italy, Japan, Luxembourg, Mexico, Monaco, Netherlands, Norway, Portugal, Spain, Sweden, Switzerland, United Kingdom (UK), United States.

Credit Card Payments

We are unable to accept credit cards that are due to expire within the next FIVE Days. Card details are checked and verified by a third party and goods are despatched once authorisation has been obtained.

Payments

All purchases made on imacollectorstore.com are in Euros.Payment can be made in several ways offering maximum security to the customer:
  • local pick-up (only in Luxembourg)
  • Paypal payment (payment with a free bank account or by credit card)
  • credit card (stripe)
  • direct bank transfer
The full payment of an order gives rise to its validation.Once payment is made, the order will be processed within 24 to 72 hours maximum (working days) before the items are shipped.No order will be shipped if it is not fully paid.Beyond seven working days, an order that has not been paid will be canceled.imacollectorstore.com reserves the right to suspend any management of an order in the event of payment problems.

Returns

International orders placed online cannot be returned to imacollectorstore.comPlease note that we don’t accept a return for a second-handed item if the reason of the return was noticed in the description of the object.You can return any unused items within 14 days of receipt for a full refund (provided the items are in a new and unused condition) via post to :Kamoo Studio / imacollectorstore.com 28 route de Bettembourg L-3333 Hellange LuxembourgBe aware that postage must be paid by the sender and will not be refunded by imacollectorstore.com (this does not affect your statutory rights). In the event of a refund, this will be made by imacollectorstore.com within a period of less than 15 days following the date of receipt of the returned package. No cash on delivery will be accepted, whatever the reason.In the case of a return of a parcel, due to an error in the postal address, entered by the customer at the time of registration, the amount of the shipping costs to resend the parcel will have to be paid by the customer.

Application and Account Details

If you use this website and create an account, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password.If you are under 18, you may use imacollectorstore.com only with involvement of a parent or guardian. imacollectorstore.com reserves the right to refuse to supply any individual or company, to refuse service, terminate accounts, remove or edit content, or cancel orders in our sole discretion. We may combine the information you give us with information from other companies and use it to improve and personalise our services, content and advertising. This may also be done on a reciprocal basis. All orders will be concluded in the English language. You agree that we may use Personal information provided by you in order to conduct appropriate anti fraud checks.

Mailing List

We may combine use your information and send you a newsletter. If you do not want your name and mailing list made available or no longer choose to receive a newsletter, please email us at contact@imacollectorstore.comimacollectorstore.com is committed to respecting your privacy.

Offer Order Codes

Free Delivery and other offer order codes remain the property of imacollectorstore.com are non-transferable and may not be reproduced in any form or used in conjunction with any other offer. Codes will be provided often and with a limit of use.

Complaints

If you do have a complaint please write to Kamoo Studio, 28 route de Bettembourg, L-3333 Hellange or call +352 691 461 806 or email contact@imacollectorstore.comWe aim to deal with complaints speedily and sympathetically. All complaints are logged, investigated and replied to.In the unlikely event that we are unable to resolve a complaint with you directly, you have the right to refer the dispute to the EU’s Online Dispute Resolution Platform at http://ec.europa.eu/odr.If you decide to use this service, please use the following next email address when completing the form contact@imacollectorstore.com

Copyright

© Copyright 2020 – imacollectorstore.com

Supply

We reserve the right to refuse to enter a contract with any individual or company. The supplier of the goods featured is imacollectorstore.com (owned by Kamoo Studio)Address : 28 route de Bettembourg, L-3333 Hellange
  • RCS: Luxembourg B 214275
  • Luxembourg VAT Registration: LU 29337935
  • Autorisation: N° 456/2017
  • Matricule: 2017 2420 207

Registered Office

The supplier of the goods featured is Kamoo Studio (owner of imacollectorstore.com). All contracts with imacollectorstore.com and the contents of this site will be displayed in English.

Law

These Terms and Conditions will be governed by and interpreted in accordance with Luxembourgish Law.The parties hereby submit to the jurisdiction of the Luxembourgish Courts. All contracts will be concluded in the English language.

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