about shipment shipping

Delivery

Delivery will be confirmed at checkout.

imacollectorstore.com reserves the right to amend or change the free delivery offer at any time, but we promise to notify customers at least 14 days in advance.

Certain items are excluded from some countries delivery.

Please note the countries we are shipping to : Andorra, Argentina, Australia, Austria, Belgium, Brazil, Canada, Chile, Denmark, Finland, France, Hong-Kong, Ireland, Italy, Japan, Luxembourg, Mexico, Monaco, Netherlands, Norway, Portugal, Spain, Sweden, Switzerland, United Kingdom (UK), United States.

If you wish to buy but your country isn’t listed, please contact at contact@imacollectorstore.com

Tracking

For each order, a tracking number will be indicated to the customer by email to allow him to follow the delivery of his order at any time.

Please be aware, in case of payment via Paypal, that the delivery address of the Paypal account is the same as the one indicated when ordering on the website. Otherwise, the order will be shipped to the address indicated on the Paypal account.

Returns

International orders placed online cannot be returned to imacollectorstore.com

Please note that we don’t accept a return for a second-handed item if the reason of the return was noticed in the description of the object.

You can return any unused items within 14 days of receipt for a full refund (provided the items are in a new and unused condition) via post to :

Kamoo Studio / imacollectorstore.com
28 route de Bettembourg
L-3333 Hellange
Luxembourg

Be aware that postage must be paid by the sender and will not be refunded by imacollectorstore.com (this does not affect your statutory rights).

In the event of a refund, this will be made by imacollectorstore.com within a period of less than 15 days following the date of receipt of the returned package. No cash on delivery will be accepted, whatever the reason.

In the case of a return of a parcel, due to an error in the postal address, entered by the customer at the time of registration, the amount of the shipping costs to resend the parcel will have to be paid by the customer.

Contact

If you have any question concerning the objects or the website, don’t hesitate to write us : contact@imacollectorstore.com

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